Analyzing memory heaps from WebSphere Commerce

You need two install 2 plug-ins in RAD:

1. Eclipse Memory Analyzer Plug-in: http://www.eclipse.org/mat/
2. IBM Diagnostic Tool Framework for Java Plug-in: http://www.ibm.com/developerworks/java/jdk/tools/dtfj.html#download

This should allow you to read WCS dump files (*.phd). Install #1 then #2.

After that you can follow this tutorial to get ideas on what to investigate:

http://vimeo.com/21356498